| Japanese IT company seeks an excellent Help Desk Support. The location is Somerset County in New Jersey.
(Salary commensurate with experience.)
Required Japanese language skills.
-working at client's office and support (New Jersey, Somerset County)
Support and troubleshoot PCs and servers and install, upgrade and maintain
commercial off the shelf software (COTS).
-Bilingual in both English and Japanese
-Good communication skill
Able to commute to new Jersey (Drivers Lisence).
• Troubleshoot hardware, software, and network problems over the phone and to independently
solve problems creatively for mainly Japanese speaking users.
• Image and Deploy Laptops/Desktops with Microsoft OS and MSMM approved applications
• Installation of other business approved software on Laptops/Desktops as requested
• Configure and Deploy Blackberry Units as requested
• Support and Upgrade Blackberry Server as requested
• Recover of Laptop/Desktop files as requested by the business
• Support of other MSMM approved peripherals connected to Desktops/Laptops as requested
• Interacts with technicians from Development Team, Development Management, IT Operations
Team, IT Operations Management and head office technical support in Japan.-Transfer the email system